Thank you in advance. Oh My! My name is Oh My! Now that we are "friends" please call me Gary. If you would allow me to call you by your first name I would prefer to do that. Please try to match our commitment to you with your patience toward us. It is important to not run any tools or take any steps other than those I will provide for you. Please perform all steps in the order they are listed. If things are not clear or you experience problems be sure to stop and let me know.
Please copy and paste all logs into your post unless otherwise requested. When your computer is clean I will let you know, provide instructions to remove tools and reports, and offer you information about how you can combat future infections.
If you do not reply to your topic after 5 days I will assume it has been abandoned and I will close it. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently.
If you are going to be delayed please be considerate and let me know. Thank you for your patience thus far. Gary "Lord, to whom would we go? You have the words that give eternal life.
We believe, and we know you are the Holy One of God. Posted 13 November - AM Hello gary! Posted 13 November - PM Another update: its been around a day and I have been using my computer as per normal. Thank you for your patience, there is a lot of information to work through. You have a number of securtity type programs on your computer but can you tell me which antivirus program would you like to use? Please run this preliminary step. Please copy and paste the contents of the file in your reply.
Please be sure to copy and paste any requested log information unless you are asked to attach it. Which Antivirus program? Posted 14 November - AM Thank you for the information. Malwarebytes is fine to run alongside an antivirus program.
It is designed to play nice with other software. I noticed remnants as well and we are going to take care of those. I deleted the last page since I have determined the folder is legitimate. Please do this. If the file is too large upload it File Dropper or the file hosting site of your choice and post the download link in your reply.
Programs uninstall? Fixlog Download link. Thanks for checking in. I could not find Avira Software Updater. Found Avira System Speedup instead and uninstalled that as well. Windows cannot install package Microsoft. A higher version 1. A higher version A higher version 2. Posted 14 November - PM Thank you. Now this please. Fixlog Update on computer performance Edited by Oh My!
Please wait Edit: FRST closed by itself without any further prompt, i checked the fixlog. Is this normal? I am still unable to open microsoft store, xbox app and microsoft edge, however the computer does seem to be running better now. Should I run the fix again? Posted 14 November - PM No, that is not normal.
Could be because the Fixlist was so extensive. Let's run the SearchAll: again. Posted 14 November - PM Here is the search log: search. Posted 14 November - PM See if this runs more smoothly. Posted 14 November - PM This time round it was extremely quick! Posted 14 November - PM Great.
Can you update me on the computer behavior now? Reply to quoted posts Clear. Site Changelog. Sign In Use Twitter.
Need an account? Register now! I've forgotten my password. Remember me This is not recommended for shared computers. This image is what people clicked on and installed the Common Policy.
Select No when you see it next time. Solution 6: Follow the guidance on the Air Force specific page. You may have pressed "cancel" button in your browser's certificate selection prompt. In IE go to the Tools-Internet options. Solution 7: Follow the guidance on the Air Force specific page. Problem 8: Receive the following error message " Your current security settings do not allow this file to be downloaded.
Problem 9: "This page can't be displayed" message appears on your computer screen when trying to access a CAC enabled website. You can replace the web address below with any number of websites. I have been told by Army Publishing Directorate APD to send users to their help desk so they become aware of the problems with this program. Solution c: 32 bit systems Lotus Forms 3. Solution d: 64 bit systems Lotus Forms 3.
Solution More ideas are located below. Problem 3: "One or more signatures could not be verified" when opening up Lotus Forms. Solution b: 32 bit systems Lotus Forms 3. Solution c: 64 bit systems Lotus Forms 3. This is a known problem that exists between IBM and HP, therefore it is "way above our heads" to get fixed, however, here are a few ideas you can try and still cheaper than buying a new printer.
Access to these keys is critical in allowing the Viewer to interact with Internet Explorer:. Problem 6: Receiving internal error when opening Lotus Forms. Details show " Null pointer dereferenced in function RegistryIterator::updateCurrent. If your web browser blocked the file, download this text file and remove the.
Solution The following steps need to be completed while the affected user is logged in. Since they are merely modifying the keys corresponding with their user hive, elevated privileges are not necessary. Go to Start, Run, type in: Regedit 2.
On the default Signature Method tab ensure the option "Sign using a certificate or smart card" is checked. Click OK and test. You may see a blank screen with a Security Warning.
Select the 'Enable Content' button. Now click on Fix ApproveIt! You select it and enter your PIN, it then states "you will be logged in shortly. Basically, we have to wait for the next version to be released. The following is what Julie has done in all cases and fixed the problem quickly.
If they are not there then you get the error and some funky language folders are created. I do not know why yet, why for some computers the strings are not being built off of what is indicated in the HKLM path but nonetheless all I did was export the key from a working machine, open it in notepad, replace all with the user name of the machine in error, and then import it to their computer.
Once complete the program runs fine. What worked for a few Soldier was to return it and get a different printer.
They then had to restore their computers to an earlier time before the printer and Nuance software had been installed. Problem 11a: Receiving "Viewer : The system cannot find the file specified. Solution Right click your taskbar, select Task Manager, look for Lotus Forms, you will probably 2 of them running. Right click one of them and select End Task.
Now try it again. It seems that when you click on "Click to Approve" and the Digital Signature Viewer pops up; after you hit the "Sign" button the "ApproveIt-Certificate Selection" window does not pop up, the application just hangs indefinitely and so one cannot digitally sign.
It has only affected a small percentage of those computers that received the Acrobat X push and was hard to replicate the issue. Problem Receive the following error message after installing Lotus Forms 4. This will prevent you from saving the form back to the server. Please contact your help desk. Solution Follow guidance here Problem Receive the following error windows when trying to open a form. It can repeat several times, Lotus Forms won't close.
Some people actually get Japanese characters. Double click the. Find and replace USER. Save the file, then right click select Rename and remove the. You can also go to Safari , Preferences, Security , and uncheck Block pop-up windows under the Web content section. Problem 3: When trying to view a website using Safari, you may see the alert message: " Could not open the page.
Too many redirects occurred trying to open website name. Information: This issue is typically caused by the website you're trying to view, not by Safari. Safari may be able to open the website at a later time, when the website's redirect problem has been corrected. Occasionally, the issue might be caused by an interaction with Safari. The issue may also occur because redirect information has been retained beyond its useful life. Solution 3: In some cases, resetting Safari may allow you to regain access to a website.
To do that, follow these steps: 1. Only check "Remove all cookies" and "Empty the Cache. Click Reset. If the issue persists, sending feedback to the affected website may help. For DoD Enterprise Email users, please look here for specific support. Problem 1 : After installing ActivClient, Outlook users are unable to send email without selecting a certificate.
You may also receive Invalid Certificate - Microsoft Outlook cannot sign or encrypt this message because there are no certificates which can be used to send from the e-mail address 'user mail. Problem 3: After installing ActivClient and opening Outlook, Receive error message: "An extension file failed to initialize. Can't open the file: extend. You need to first be able to view hidden files here's how :.
Solution 3: Make sure Outlook is closed, rename extend. Solution Make sure you are not automatically downloading your email at your office to your local hard drive. When you do this it removes the email from the server, therefore you cannot see it via OWA. It will NOT work with the 64 bit version, on a Mac, or any other web browser. You would have to select "Enable bit processes for Enhanced Protected Mode" to actually run in 64 bit mode.
More information can be read here. You also need to have ActivClient installed on your computer. NOTE: You MUST be on the military unclassified network to access the certificate recovery websites, which means you cannot access the links from your home computer.
Solution b: Follow the guide in solution 6 below. You will need to logon to the server with your current CAC non email certificate this is what will authenticate you as you on a government computer on the.
Using ActivClient will not cause this problem other than Solution 7 immediately above. Problem 9: Receive error message "You do not have a valid certificate to encrypt to the following recipients Solution 9: 1 Have recipient send you a digitally signed email. Right click on their name in the from line and add them to your contacts. Click Save - Close. To send an encrypted email click on New - Mail Message. Create your message.
Click To, and in the Select Names window drop-down list, click Contacts. On the message toolbar, Click Options - Security Settings, and select Encrypt message contents and attachments check box. Click OK - Close. Click Send. Create a contact in your contacts list for them and add the certificate to it. Follow the steps above to send encrypted email. Problem Is there a way to adjust the size of the digital signature when signing in Word or using my CAC?
We are able to digitally sign, but the signature is so large it won't fit within the borders of a standard size memo. Solution Yes, follow this Word document. It is not compatible with the 64 bit version. Solution When composing a new email, click on the Options tab and you will see Encrypt and Sign.
Problem Users are having long load times when receiving digitally signed or encrypted emails. Solution Follow this guide. Problem Receive message: "This message can't be decrypted. Solution Make sure the email address that is listed on your CAC is also in your Exchange profile.
Here's how: To change your email address on your CAC. Solution for Word: Follow this guide Solution for Excel: Follow this guide Solution Create a new profile on your computer and digitally sign the Word and Excel files from that profile Problem 15a: ApproveIt tab does not show up in Microsoft Word or Excel or Information: This is caused when the Exchange server is down, or having problems. Check your network connection or modify your Address Book settings.
Problem You are on one of the many RW. This e-mail address may not necessarily be listed on the user account. This works decently well. In order for a user to send signed e-mail or receive encrypted e-mail, the e-mail address on their e-mail certificates must match either their primary network Simple Mail Transfer Protocol SMTP e-mail address or one of the proxy SMTP addresses for their e-mail account.
Visual steps. Problem Y ou are using OWA , and do not like the conversation view Solution Hold your mouse over the root of your mailbox folder [Your name]. You 'may' need to click it. Only seems to work in Windows, not Macs. Problem Outlook issue on a Government computer: I can select the certificates to digitally sign emails but when I click ok to make the changes made stay.
I get an error telling me to insert a card into the reader. The card is there, it can be used to access military websites it's just not recognized by Outlook. Solution Make sure your email address is correct on your CAC. Make sure the email address there is correct. You can use Compatibility view by clicking the little 'torn paper' icon in the web address line. Problem Receiving following message in OWA when trying to open an encrypted email message: "This message can't be decrypted.
If you have a smart card-based digital ID, insert the card and try to open the message again. Solution When the message appears, remove your CAC from the reader, reinsert it, select another email, and reselect the encrypted email. IE may ask again for your PIN and then it will decrypt the email so you can read it. Problem Web. This update comes with C2C. One person noticed the issue appear and also noticed that phone numbers in emails suddenly appeared in blue hyperlinked with a Skype symbol next to them.
Try sending your email again. Follow instructions below. I would recommend you upgrade. If you are still using using XP, it does not work as well. Problem 4: Receiving internal error when opening Pure Edge. If IE blocked the file, download this text file and remove the. We are sorry for the inconvenience. Pure Edge cannot use the newer files that were installed by Microsoft.
Insure you close all errors that appear when launching a PureEdge form 2. Solution 7: Close PureEdge if it is open. On the Signature Method tab, make sure the radio button is on the bottom choice - "Sign using a certificate or smart card. Click Apply, then OK. After you click "Sign" in PureEdge, it may take a few minutes for the list of certificates to pop up.
Be patient. Choose the certificate that doesn't say Email, and put a check in the box that says "Use this certificate as default" if this is your personal computer. Solution Try the same Solution as Problem 5 above. Solution Read Microsoft Support information. Solution If you are using Vista and the errors happened after macrovision, this is the fix. Logon as an administrator i. Open PureEdge to make sure it is running fine if macrovision hasn't been installed already.
Install macrovision if not yet installed. If you are unsure it has been installed, go ahead and run it and it will ask you to modify, repair, or uninstall. Uninstall it and reboot, then you can install it again.
Open PureEdge to see if it has the errors. Go into Regedit follow this path;. Before you install macrovision AppData key is:. After you install it, nothing will be in its place so you can copy the above key from another key ONLY to roaming.
After, open PureEdge and and check to see if the errors were fixed. Solution Uninstall ApproveIt 5. Problem 9: Pure Edge bar stalls half way across the screen when attempting to load a form. Problem "Unable to complete the signature; the private key cannot be found or is inaccessible on the system.
Make sure you are using a good signing key or the right smart card. Problem Receive "Internal function call failed. Solution Visit the Notes page to find out how to correct this. Problem 1: If you do not like it, read below on how to turn it off. Solution Video on Chris. Solution User Access Control message. You will not have to enter the registry with this small. I use this registry hack on my Windows Vista computers and do not get the annoying message saying that I'm not safe.
If you feel you should have it after turning it off, here is another. This "other" person does NOT have to be an administrator. Solution Visit Google Groups for another possible solution. You have 2 options, first is to switch over to Internet Explorer for any websites you need to use your CAC.
Second option is to visit the Firefox support page and attempt to get your Firefox working using the instructions. Problem 3: Certificate box comes up empty when trying to access a webpage. Solution 3: Latest DoD Certificates are needed, instructions are here. Problem 4: Receive error message: "Local policy does not allow you to log on interactively. Solution 4: Latest DoD Certificates are needed, instructions are here.
Problem 5: Government owned computer will not read CAC after computer is locked. Information: Sometimes when a user locks their computer, they are unable to unlock it because their CAC will not read.
The research points toward buffer overflow errors and memory write errors due to registry key permissions. Two workarounds have been found:. Problem 6: Problem accessing some CAC enabled websites. Solution 6: Run this.
If your computer blocks the download, please download this file and remove the. Please continue to check back later to see if a Solution has been found. If you've found a Solution for this, please contact me. NONE right now. Question 1: How can I set up my personal Windows computer to be able to login with my CAC like my government computer?
Answer 1: You can try this program if you are using Windows 7 or 8. I personally have not tried it. Please let me know how it works for you. I only have 1 CAC, and need to access multiple computers at the same time. So, I can't afford to tie it up on one computer. Notes from a person who tried the idea above: "The solution listed above worked great.
Just remember after restart when you set it up, the first password you put in is the User Account Password, then when clicking finish to test, I had to select the second certificate on the popup.
All went well! Answer Follow this guidance in this PDF. The cards were used as an alternative to username password login to Army websites. Other alternatives such as One Time Passwords were also being considered. Sites such as MyPay will be allowed to continue to use username and password until a stronger authentication solution is fielded.
This Pilot program ended on 1 October Answer 4: Not at this time. Retirees will continue to receive the traditional Retired blue or Reserve Retired red cards.
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